At GetMedEasy, we process orders as quickly as possible to ensure timely dispatch and delivery. Please read the following cancellation policy before placing an order.
1. Cancellation Before Dispatch
Customers may request cancellation of an order within 6 hours, before the order has been dispatched.
To request cancellation, please contact GetMedEasy as soon as possible through WhatsApp +91-81360-86551 or by email at getmedeasy@gmail.com and provide your:
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Order number
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Name
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Registered mobile (WhatsApp) number
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Reason for cancellation
Cancellation requests will be accepted only if the order has not already been packed, handed over to the courier, or dispatched.
2. Cancellation After Dispatch
Once an order has been dispatched or handed over to the courier/shipping partner, cancellation may not be possible.
In such cases, the order will be handled according to the GetMedEasy Refund & Replacement Policy.
Customers are requested not to refuse delivery without contacting GetMedEasy first, especially for prepaid orders or confirmed Cash on Delivery orders.
3. Cash on Delivery (COD) Orders
GetMedEasy may contact customers to confirm COD orders before dispatch.
If a customer informs us that they no longer require the product before dispatch, the order may be cancelled.
However, once a confirmed COD order has been dispatched, cancellation may not be possible.
GetMedEasy reserves the right to restrict or refuse future COD orders in cases of repeated false, unconfirmed, refused, or non-accepted COD orders.
4. Prepaid Orders
If a prepaid order is cancelled before dispatch and the cancellation is approved, the eligible refund will be processed according to the GetMedEasy Refund & Replacement Policy.
The approved refund amount will generally be credited within 10 working days after cancellation approval and completion of the necessary verification and processing.
The actual time taken for the amount to appear in the customer’s account may depend on the payment method and banking or payment service provider.
5. Orders That Cannot Be Cancelled
An order may not be eligible for cancellation if:
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The order has already been dispatched.
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The product has been handed over to the courier or shipping partner.
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The product has been specially arranged or processed for the customer.
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The customer requests cancellation after delivery.
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The product has already been opened, used, altered, or damaged after delivery.
Any issue after delivery will be handled according to the applicable Refund & Replacement Policy.
6. Cancellation by GetMedEasy
GetMedEasy reserves the right to cancel an order in certain situations, including:
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Product is unavailable or out of stock.
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Incorrect product price or technical error on the website.
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Incorrect or incomplete delivery information.
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Payment could not be verified or processed.
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The order appears to be fraudulent, suspicious, or unauthorized.
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The delivery location is not serviceable.
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Any other situation where the order cannot reasonably be fulfilled.
If payment has already been received for an order cancelled by GetMedEasy, the eligible refund will be processed according to the applicable refund process.
7. How to Request Cancellation
To request cancellation, please contact GetMedEasy as soon as possible.
WhatsApp: +91-81360-86551 using the WhatsApp number registered with your order.
Email: getmedeasy@gmail.com
Please include your Order Number in all cancellation requests to help us process your request quickly.
8. Changes to This Policy
GetMedEasy reserves the right to modify or update this Cancellation Policy when necessary. Any updated policy will be published on this website.
By placing an order on GetMedEasy, you agree to the applicable Cancellation Policy, Refund & Replacement Policy, and other terms and conditions available on the website.