At GetMedEasy, we aim to provide our customers with genuine, properly packed products as ordered. However, if you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a replacement or refund subject to the terms and conditions below.
1. Time Limit for Return or Replacement Requests
Any request for return, replacement, or refund must be initiated within 3 days of delivery of the order.
After 3 days from the date of delivery, GetMedEasy will not accept requests for return, replacement, or refund.
Customers are therefore requested to inspect the package and product promptly after delivery and contact us immediately if there is any issue.
2. How to Request a Return or Replacement
A return or replacement request must be submitted through either of the following methods:
Contact GetMedEasy through WhatsApp No 8136086551 by using the same WhatsApp number registered with the order.
Send an email to getmedeasy@gmail.com with:
- Order number
- Customer name
- Product name
- Reason for the return/replacement request
- Photographs and/or video proof, where applicable
Requests submitted without the required order details may take additional time to process.
3. Eligible Reasons for Return or Replacement
A return or replacement may be considered in cases such as:
- Wrong product received
- Product damaged during transportation
- Product received in a visibly damaged or tampered package
- Manufacturing defect, where applicable
- Product missing from the delivered order
- Any other issue that GetMedEasy determines to be eligible after verification
Eligibility for return or replacement will be determined by the GetMedEasy team after reviewing the complaint and supporting evidence.
4. Photographs and Video Proof
Depending on the nature of the complaint, GetMedEasy may require clear photographs and/or video proof before approving a return, replacement, or refund.
Customers may be requested to provide photographs or videos showing:
- Outer shipping package
- Shipping label
- Product packaging
- Product condition
- Batch/lot number
- Expiry date, where applicable
- Damage, defect, or other reported issue
Customers are advised to keep the original packaging and product safely until the complaint has been reviewed and resolved.
5. Verification and Approval
All return, replacement, and refund requests are subject to verification by the GetMedEasy team.
After receiving your request and supporting documents, our team will review the order details, product condition, photographs/videos and other relevant information.
A return, replacement, or refund will be processed only after the request has been reviewed and approved by GetMedEasy.
Submitting a request does not automatically mean that the return, replacement, or refund has been approved.
6. Product Condition
Where a return is approved, the product may need to be returned in its original condition and packaging, along with the relevant accessories, labels and documentation, where applicable.
Products that have been used, opened, altered, damaged after delivery, or otherwise made unsuitable for resale may not be eligible for return or replacement, subject to the nature of the complaint and applicable product requirements.
7. Medical and Dialysis Products
Many products sold through GetMedEasy are medical devices or dialysis-related consumables. For safety, hygiene and product-integrity reasons, certain products may have restrictions on return or replacement once the original packaging has been opened or the product has been used.
The eligibility of such products will be determined on a case-by-case basis after verification.
Customers should check the product, packaging, specifications and quantity promptly after delivery and before opening or using the product.
8. Refund Process
If a refund is approved, the refundable amount will be calculated by GetMedEasy after completing the necessary verification and adjustments, if applicable.
The approved refund amount will generally be credited within 10 working days after the refund has been approved and the required verification/process has been completed.
The actual time taken for the amount to appear in the customer’s account may also depend on the payment method or banking/payment service provider.
9. Replacement Process
If a replacement is approved, GetMedEasy will arrange the replacement subject to product availability.
If the same product is unavailable, GetMedEasy may, at its discretion, offer an alternative resolution, including a refund where applicable.
Replacement delivery time may vary depending on product availability and the customer’s delivery location.
10. Return Shipping
Where a return is approved because the wrong product was supplied or the product was damaged/defective before or during delivery, GetMedEasy will determine the appropriate return-shipping arrangement.
For other approved returns, any applicable shipping or other charges may be deducted from the refundable amount, where applicable.
11. Non-Delivery, Damaged or Tampered Packages
If the package appears significantly damaged, opened, or tampered with at the time of delivery, customers are advised to document the condition of the package with photographs/video and contact GetMedEasy as soon as possible.
Where possible, customers should avoid using or discarding the product or packaging until the issue has been reviewed.
12. Cancellation Before Dispatch
If you wish to cancel an order, please contact GetMedEasy as soon as possible before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible and the request will be handled according to the applicable return/refund conditions.
13. Important 3-Day Requirement
To avoid any misunderstanding, please note:
All return, replacement, or refund requests must be initiated within 3 days from the date of delivery. Requests received after 3 days will not be accepted.
Customers should therefore inspect their order promptly after delivery.
14. Contact Us
For any return, replacement, or refund request, please contact us with your order number.
WhatsApp: +91 8136086551
Email: getmedeasy@gmail.com
Website: GetMedEasy
Please keep your order number available when contacting us so that our team can process your request efficiently.
GetMedEasy’s Right to Verify
GetMedEasy reserves the right to verify every return, replacement, and refund request before approving it. Decisions will be based on the order information, product condition, supporting photographs/videos, delivery information and other relevant circumstances.
This policy is intended to provide a clear process for resolving genuine product and delivery-related issues while maintaining product quality and safety.